Terms and conditions

These General Conditions are intended to regulate the terms and conditions under which enderfactory.com, a legal person with VAT number PT 515966398, with registered office at Rua Maria Helena Vieira da Silva, nº 22A, 2725-557 MEM MARTINS, PORTUGAL, (hereinafter "enderfactory.com") will be governed.

The enderfactory.com service consists of providing and supplying a set of products, in order to allow the user, who is assigned the status of customer, to order and purchase online, of the products presented therein.

By using enderfactory.com you imply the acceptance and full agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access rustmodels.pt .

If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at enderfactory.com . If you access enderfactory.com, you will be committing yourself and taking responsibility to respect the conditions set out in this page and in the Privacy Policy.

enderfactory.com reserves the right to update and change the Terms and Conditions without prior notice. You are advised to periodically check the Terms and Conditions for any changes or updates.

Product and Pricing Information

enderfactory.com informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page made available. enderfactory.com undertakes to make its products and/or services available in a clear manner and to correct possible errors that may occur as soon as possible.

enderfactory.com presents, in a concise way, the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may apply.

Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by enderfactory.com at any time.

Intellectual property

enderfactory.com is a registered online store, and the service provided is under the responsibility

from enderfactory.com .

The content, domain, information present and available on enderfactory.com are owned by or were granted to enderfactory.com, and are thus protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by enderfactory.com 

The client undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may contravene the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content , etc. without express approval from enderfactory.com . enderfactory.com cannot be held responsible for any misuse of such products.

Payment methods enderfactory.com offers the following payment methods:


Bank transfer


After the payment is completed, enderfactory.com will proceed with a standard verification, so that it is possible to process and send the order. The customer will receive an email with confirmation that the order has been paid, as well as the corresponding invoice.

Conditions of purchase at enderfactory.com :

Product availability

All products and/or services available on enderfactory.com can be purchased, except in cases of breakage or stock limitation, as well as on order products, whose availability may vary. The products may be unavailable without prior notice, but, in these circumstances, they will be properly identified on enderfactory.com .

In case the product is no longer available after the purchase has been completed, enderfactory.com undertakes to contact the customer, by telephone or e-mail, as soon as possible in order to expedite the process with the same .

Fees and taxes

At enderfactory.com the prices shown are in Euros, and the applicable VAT and tax rates are applied in accordance with the law in force, which are already included in the price shown.

Order cancellation

The customer may cancel an order placed while it is in

processing. You are requested to inform enderfactory.com through the following contact of

email: geral@enderfactory.com .

If the cancellation request was made after the order has been shipped,

will be forwarded for delivery and the customer may choose to refuse to accept the

same. enderfactory.com is not responsible for possible delays in the treatment of the

cancellation of orders.

enderfactory.com reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical reasons outside of enderfactory.com


Free Resolution

The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.If the customer wishes to terminate the contract, he can do so by emailing geral@enderfactory.com or by filling out the contact form available at  enderfactory.comWhen terminating the contract within the legal term, in addition to returning the product, the customer must return any offers that accompany the main product. The enderfactory.com must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.The contact made by e-mail must refer to the following data:Receiver's name;Phone/mobile contact;Order number;Order date;Order receipt date;Number of products and/or services purchased.Upon receipt of the request for free termination of the contract, an answer will be given with theas soon as possible, in order to expedite and schedule the collection of the product(s)acquired.Conditions for returnIn order for a purchase to be eligible for return, the purchased items must be in the same condition in which they were delivered. It will also be necessary that they are returned in the original packaging and without signs of misuse or mishandling.Products considered perishable cannot be returned. Examples are: newspapers and magazines.Returns must always be made to the merchant and never to the supplier of the products and/or services.DocumentationIn order for the return process to be completed, it will be necessary to include the submission of thepurchase invoice, proof of payment and return form.The refund will be made using the same payment method used by the customer for the initial payment, except in situations where the customer has expressly agreed and does not incur any costs as a result of the refund.Any refund procedure will be processed as provided for in the legislation in force in Decree-Law No. 24/2014.ReimbursementThe refund of the value of the product(s), as well as the delivery costs, will be total in thewithin 14 days from the date on which we are informed of the decision of free termination. enderfactory.com is not obligated to refund additional return costs as amethod of collection of the product(s) different and more costly than that which is forwe presented. In case the collection of the product(s) from the customer is requested by enderfactory.com , the refund process will start after proper receipt of the product(s). Ocustomer will be notified by e-mail regarding this process.The refund will be made through the same payment method used by the customer.in the initial payment, except in situations with express agreement and in which the customer does not incurin any costs as a consequence of reimbursement. If you do not receive a refund within the specified time, please check your account again.banking. If you still do not confirm the deposit of the amount, please also contact theyour bank manager. If you still don't have feedback, please contact the bank. Afterthese steps, you can contact us at +0351 929308904 or by email geral@enderfactory.com . 
An exchange of items is only accepted when the order is defective,incomplete, incorrect or with damage resulting from the act of delivery. If you wantexchange an item, you must contact us by email at the following address: geral@enderfactory.com .The article must be sent to the following address:Rua Maria Helena Maria da Silva, nº 22A 2725-557 MEM MARTINS OffersIf the article was offered, it will only be accepted for exchange and upon presentation of therespective gift slip. 
Shipping costs
Shipping fees paid initially will be included in the refund amount, as isprovided for in the legislation in force in Decree-Law No. 24/2014.If the customer wants a collection method different from that defined by enderfactory.com, the customer will be responsible for paying the additional shipping costsregarding the return of the product to the store, whether for the purpose of return or exchange.We cannot guarantee that items are returned or that they arrive in good condition.identical to those at the time they are shipped.
international returns
In the case of an order delivered abroad, the return process is done withbased on the above mentioned conditions.
The customer may submit a complaint regarding any question, act, information or service provided relating to enderfactory.com through the email contact rustmodels.elsa@gmail.com or through the electronic Complaints Book available on thelink: https://www.livroreclamacoes.pt/inicio
Disclaimer When creating and using the account at enderfactory.com , the customer is responsible for maintaining the account, confidentiality and for all activity arising from their account. By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version. 
enderfactory.com is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
enderfactory.com is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products and/or services provided, as well as for any delay or unforeseen delivery of orders.
Please check the Privacy and Cookies Policy.
APPLICABLE LAW - JURISDICTIONT his contract is subject to Portuguese law and current legislation.